CXCX Digital

Free tools

Make your C1-C2 methodology tangible

Four practical tools to measure, build and calibrate your ticket categorisation. No account needed. Ready to use.

Chaos Score

How usable is your ticket data? Take the 60-second self-assessment and see your improvement potential.

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Objective scan

Upload a small 'category, count' CSV and get your Chaos Score objectively, based on your own data. The middle step towards a full CXReport scan.

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C1-C2 Builder

Build your own category structure with live rule check, templates (e-commerce and repair), definitions and CSV + playbook export.

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Calibration tool

Measure how consistently your team labels tickets. Blind, no anchoring. The practical counterpart to the Chaos Score.

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The full methodology

Want the full methodology? Start the free course.

The C1-C2 Masterclass teaches you step by step how to build a watertight ticket taxonomy. Five modules, about two hours.

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