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Field notes on setup

Playbooks and lessons learned about ticket categorization, Zendesk setup, process structure, and running modern CX operations.

Zendesk10 July 2026
Zendesk ticket categorization: best practices with C1-C2
A practical guide for CX managers: map C1-C2 to Zendesk fields, tags and nested dropdowns for cleaner reporting and faster routing.
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